Our next ideas aren’t necessarily right in front of us linearly adding to existing or new ideas. I’ve collected eight articles and videos that have had the biggest impact on my views and thinking these first six months of 2015.
“The Consumer Electronics Show still reflects the 20th Century mindset of single-function gadgets, at a time when the real action is now about platforms and ecosystems that provide extraordinary customer solutions.”
“The problems that we can solve as a species are fundamentally limited to our capacity to manage. .. And I’m arguing today that this technology [management] has to be reinvented”
3. Prith Banerjee, Accenture: The Outcome Economy (download full report – page 34)
‘As leading enterprises come face-to-face with the Internet of Things, they are uncovering opportunities to embed hardware and sensors in their digital toolboxes. They are using these highly connected hardware components to give customers what they really want: not more products or services, but more meaningful outcomes. These “digital disrupters” know that getting ahead is no longer about selling things—it’s about selling results. Welcome to the “outcome economy.”‘
“Business strategy has always been premised on assumptions about technology, those assumptions are changing, and this will drive us to a different concept of what we mean by business strategy“
“Providing potent customer experiences is moving to the top of corporate agendas
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. … First, businesses need to make improved customer experiences more than a process improvement exercise. To have impact, powerful customer experiences must become integral to how a business defines itself and competes. That strategy, in turn, must be embedded in the organization’s culture through leadership actions and the training of all employees. “
“Will human workers become redundant in the future? It is not technology that eliminates jobs, but business interests. A plea against an economy of contempt.”
“Smart, connected products offer exponentially expanding opportunities for new functionality, far greater reliability, much higher product utilization, and capabilities that cut across and transcend traditional product boundaries. The changing nature of products is also disrupting value chains, forcing companies to rethink and retool nearly everything they do internally.”
“We face an unusual historic opportunity, right now, to see these pieces brought together in a new kind of constellation, in a new kind of enterprise logic, to reconnect with the needs of our times and create those activities uniquely suited to create wealth in our episode of capitalism” – Shoshana Zuboff”