Category:

Customer Experience

August 10 /
March 26 /
March 25 /
March 30 /
August 26 /
August 12 /

Companies aren’t disrupted, components in the value chain are.  Disruption is either the consequence of new technology, business models or changes in customers demand patterns . Teams need a…

Read the PostValue Chain Disruption – Canvas

July 7 /
June 26 /
June 21 /
June 4 /
May 22 /
May 18 /

When writing short summaries for up-coming talks I often find myself articulating a broad range of ideas in a very dense space . Forcing out…

Read the PostThe red or blue pill?

April 22 /

The digital economy will become the outcome economy – outcome as in the quantifiable output the company’s offerings help produce on the customer side. In…

Read the PostThe Outcome Economy

April 22 /

Customers are becoming an increasingly important strategic asset for companies (1). This complicates things; because managerial theory and practice have told companies for decades to keep…

Read the PostThe Customer Is The Strategy

April 22 /

How do we approach customer thinking in a programmed world? Where the customer experience is controlled by computers, data and signals of 1’s and 0’s?…

Read the PostThe Customer As A Signal

April 22 /
April 22 /
April 22 /
April 22 /