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March 24 /

Recent developments in the architecture of markets could end up putting companies in a situation they haven’t trained for: Having to compete for customers, not against competitors. Will this…

Read the PostThe Business Model Stranglehold

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Keep up-to-date on recommended articles and thinking by following my magazines on Flipboard.

Read the PostFlipboard

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Customers are out-moving organization, creating a gap that has become the no.1 job for CEO’s to fill. There is a growing divide between people and…

Read the PostThe Customer Gap

March 31 /

There are strategies for sales, communication, marketing, media, online, business, mobile, retail… almost anything, with the exception of those the strategies in the end are…

Read the PostCustomer Strategy

February 24 /

The idea of customer centricity is growing in strength, I’ve collected some sources I personally have found valuable in developing this idea. – Shoshana Zuboff,…

Read the PostCustomer Centricity

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November 26 /

In an era of customer self-realization and engagement, excellent customer service and technological advantage is not enough. Innovation and development based on generic drivers does…

Read the PostPositioning

November 5 /

We accept new technology as difficult to use – after all, its just technology. We let technology slip through our fingers, we don’t ask enough…

Read the PostDesigning the future

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